If you need help with account enquiries, payments, technical concerns or general feedback, our support team is here to help. Contact us for password resets, identity checks, deposit or withdrawal queries, or to report a site issue. We aim to reply quickly and can guide UK players through safer-gambling tools, bonus and withdrawal enquiries, service requests and routine account administration via our convenient communication channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, payment and technical help; typical reply within 24 hours) |
| General enquiries | [email protected] (billing, promotions and general enquiries; standard response time 48 hours) |
| Affiliate enquiries | [email protected] (partner enquiries and marketing; account manager allocation on request) |
| Phone | +44 20 7946 0325 (Mon-Fri for urgent assistance and account checks) |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Email is the preferred contact method for detailed requests, account-related issues or cases that require explanations or documents. Please send your enquiry to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID so we can respond quickly and accurately.
Most enquiries are answered within one business day. Complex issues, account checks or KYC may take longer depending on the nature of the request and the documents required. During busy periods response times can extend, but our team aims to keep you informed at each stage. For urgent matters use live chat where available or email [email protected].
At Power Spins we’d love to hear your feedback, suggestions or ideas to improve the website. Please share any thoughts on games, payments, promotions or usability, we review all messages carefully and use them to shape updates, fix issues and improve the overall user experience for UK players. Your input helps us make the site better for everyone.
