These Terms and Conditions set out the rules that govern use of the Power Spins platform and describe the relationship between our company and people who register or play with us. By using the service you agree to comply with these terms, any promotional rules we publish and any reasonable instructions from our customer support or security teams.
When you create an account you must provide accurate, complete information and keep login details secure. You are responsible for all activity on your account and for any losses or charges that arise from unauthorised use until you tell us. We may require identity verification and additional documentation before permitting withdrawals or certain transactions. If you suspect unauthorised use you must notify us immediately.
Only individuals who meet the age and legal requirements applicable in their jurisdiction may open an account. We require all players to be at least 18 years old and to comply with any local laws that apply to online gambling. We may carry out age checks, account verification and other compliance steps at any time and refuse or suspend accounts where eligibility cannot be confirmed.
Our platform must be used lawfully and fairly. Prohibited activity includes, but is not limited to, collusion, fraud, chargebacks, exploiting software errors, creating multiple accounts, and abusing promotions or bonusing mechanics. We may restrict, suspend or close accounts and withhold winnings where we suspect prohibited activity or where actions breach these terms.
Promotions and bonuses are subject to separate promotional terms and conditions. Such terms may include minimum deposits, wagering requirements, game restrictions, maximum bet limits and expiry dates. We may require verification before bonus funds or winnings are released. Failure to follow promotional terms may result in forfeiture of bonus balances and related winnings.
We accept a range of payment methods and will detail available options in your account. Deposits made by card or e-wallets are typically instant; some methods may take longer. You must only use payment instruments in your own name and not attempt to bypass payment controls.
Withdrawal requests may be subject to identity checks, verification and any applicable wagering conditions. We aim to process withdrawals promptly but processing times can vary by method and by third-party providers. We may apply account limits or ask for additional information before releasing funds.
If you have a dispute you should contact our customer support team in the first instance. We will investigate and respond as quickly as reasonably possible. If an issue cannot be resolved directly, parties may seek independent adjudication or mediation where appropriate. Our decision will be informed by account activity records and applicable terms.
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where feasible, notified to account holders. Continued use of PowerSpins after changes are published constitutes acceptance of the revised terms. If you do not accept updated terms you should stop using the service and close your account.
